FAQ

Here’s where we answer all your burning questions about Fleetcoach, from computer requirements to user experience.

The whole Skills Awareness course will take roughly 90 minutes including the Skills Check. That’s less than a movie! (Or, indeed, some meetings.) And you can stop and leave it at any time, and come back after a break if you need to. Specific skills modules are around 20 minutes each, in addition to this – it depends how many you’re doing. The Enterprise Risk Assessment takes about 20 minutes, and can be done on its own.

Fleetcoach is built on a robust system of measurement and reporting. You’ll see a full training transcript for every employee, showing exactly what skills they've learnt and how they've performed. This sits alongside their Skills Check results and the Skills Awareness completion certificate, which shows which overall level they've reached and confirms they've arrived at a satisfactory level to pass the course.

You don't need any special computer skills to get the most out of Fleetcoach. It's not about superior hand-eye coordination, and you don't need to be a gamer to be able to use it! It's about learning how to scan ahead while driving, and the programme is straightforward enough to use for your average computer user. There are excellent tutorials to show you what you need to do, and you can practice before you get going.

Fleetcoach was filmed right here on New Zealand roads, from the bottom of the South Island to the tip of the North. This is how we capture all the conditions we face driving on our roads every day. Australian users will also see familiar territory with scenarios filmed across three states – after all, there’s no point in learning skills for road conditions you’ll never drive on.

The system is robust enough to support large numbers of total users and a great deal of simultaneous use. There’s no limit to how many people you can put through, so you don’t have to worry about restricting it. We are accustomed to supporting small businesses through to large companies and the Fleetcoach system has been built to handle organisations of all sizes.

Fleetcoach makes extensive use of high quality real-world video scenarios and as such you're going to need a reasonable broadband network connection and a recent browser. We support PC and Mac with browsers IE (right back to IE9), Microsoft Edge, Chrome and Safari (latter Mac only). Contact us for any specific browser and operating system questions.

In-car training focuses specifically on teaching manual car-handling skills that people need while on the road. These things make up the most basic level of driver training, and practicing them can in fact raise driver confidence to an unrealistic level, which actually makes people less safe on the road. The answer is to train higher-level driving skills, which help people anticipate danger, navigate their way through risky situations and change their attitude while behind the wheel. These things can all be taught safely off the road, from behind a computer. It’s quicker, cheaper and out of harm’s way!

Absolutely. Our focus on the crucial higher-level skills means that Fleetcoach is useful for ALL drivers. Regardless of the type of vehicle you're driving, the higher-level skills of visual search, hazard perception and risk management are just as relevant.

We are working on plans to integrate with these types of systems in the future and would love to hear what systems you are currently using. Let us know by getting in touch at contact@fleetcoach.com.

Yes! We've developed a standalone Enterprise Risk Assessment, which is great for pre-employment checks, or assessing drivers to see who needs training. You also have the option to purchase just the Essentials course by itself, which begins with an integrated Skills Check. The comprehensive Premium expands on the Essentials course with access to regular new content as it becomes available.

Fleetcoach categorizes the skills taught into Awareness and Risk Management. In the first category we cover situational and hazard awareness (being aware of the traffic situation and hazards around you), road rules, and how to identify whether something is someone else's mistake (and using defensive driving) or your own. Risk Management involves managing things like distractions, fatigue, road conditions, as well as your own attitude as a driver. It also allows you to train and practice the skills required to anticipate risk so you can act before it encroaches upon your space. Additionally, as part of the Fleetcoach programme, you'll find separate modules that cover specific skills, such as dealing with Distraction and Inattention when behind the wheel.

The new Health and Safety laws mean that directors now have a personal obligation to exercise due diligence and keep people safe, and may be held personally liable if they don’t. It’s not just about being aware of what’s going on, it’s also about providing the leadership to move beyond compliance, and to follow best practice. What this means is that if you have reasonable cause to think one of your employees is at risk on the road, whether through their own actions or not, you have to do something.

Fleetcoach is no more difficult to use than basic internet browsing or sending email. We have a great ‘getting started’ guide if people get stuck, and we’re here to answer questions at any time. We find that often it’s the thought of a new piece of software that scares people, but once they get started most people are completely fine. Even if they don't have an email address, we have a way around that too!

You’ll see them on your dashboard, once you’ve completed your Skills Awareness Course. If you’ve signed up for Fleetcoach Essentials, your users will only get Distraction and Inattention. Premium users will get new modules as they become available.

These modules, like the Distraction and Inattention module for example (available with Essentials and Premium), are designed to hone in on specific skills, and give you in-depth information about something which has been identified as a risk for many drivers. Fleetcoach Premium includes subscription to new Specific Skills modules as they are released.

Because Fleetcoach uses a coaching approach, there is no pass/fail for the specific skills modules, but you must attempt all the questions and complete all the pieces of the module in order to complete it.

It won’t affect your overall star rating in Fleetcoach, but you will see that you’ve completed the module in your skills report.

It will be available on your dashboard as soon as you complete the Skills Awareness course. You can complete it any time you like. It’ll take you just 20 minutes, and hopefully feel like a whole lot less!

It’s all about teaching and explaining things, not using an ugly top-down approach telling you what to do. The learning is more likely to stick this way, and remind you less of high school!

Skills Checks are essential for assessing skills and self-awareness, so we've made sure every user will complete one, whether they're enrolled in Premium or Essentials, or if they start with the Enterprise Risk Assessment on its own. Fleetcoach driver training focuses on Skills Awareness and covers the crucial higher-level skills of Visual Search, Hazard Perception and Risk Management. See 'What skills does Fleetcoach cover?’ to learn more. Different road environments, weather conditions and road rules are all woven throughout the videos you'll see, so there's a realistic depiction of a broad range of situations you will encounter on the road. Additionally we present expanded modules as part of the Fleetcoach programme, to teach specific skills, such how to manage Distraction and Inattention while driving.

Yes, it does. The full course covers distraction as part of the curriculum, using video simulations to show scenarios that would involve this risk to the driver. We've also put together a purpose-built Distraction and Inattention module, which gives in-depth information and teaches tips and strategies for how to deal with this issue.

These are modules we've created in addition to the classic Fleetcoach curriculum. They address specific skill areas in depth, dealing with areas that we know are a problem for drivers on our roads. For example, our Distraction and Inattention module focuses on ways that drivers can deal with distractions that come up while they're on the road. We add new ones regularly, based on the latest research.