Chevron up
Help Centre

How can we assist?

This article covers new Fleetcoach. If the screenshots or information doesn't look like what you're seeing, please see the Classic Fleetcoach article.

Start your training

The best place to start with your Fleetcoach training is the Skills Awareness course. This is the core training and focuses on the crucial higher-level skills that are proven to help keep you safe on the roads.

Once you've registered your account, the best place to start with your Fleetcoach training is the Skills Awareness course.

Skills Awareness course

Your Skills Awareness course begins with an introduction tutorial - so check your audio is working or make sure you have a good read of the tutorial text.

The Skills Awareness course is made up of three sections (Visual Search, Hazard Perception and Risk Management) with the skills you learn in one being built on in the following sections. Within these three sections you'll be presented with four different styles of trials.

You don't have to do the whole course in one sitting. You can stop after any scenario and return to carry on from where you left off. Once you've started a scenario you need to just complete that one before finishing your session.

You'll always be told what is required from each stage. Before you start a new type of scenario we'll show you a tutorial of how the new scenario type works and before you start each we'll tell you what type it is (such as a visual search, static hazard perception etc.). Also, when the video is playing you'll see some reminder text on what's expected.

As you progress through the scenarios in each section we'll update your progress in a couple of places.  The sections each have progress donuts showing how far through that section you are and there's a full course progress bar running across the bottom of the window.

Fleetcoach progress bar showing user on second attempt of training

When you complete each scenario we'll let you know how you did. Get it right and we'll show you what skills you've just used and you'll see your skill level improve. Get it wrong and we'll give you a hint about the scenario that will help when you return later to retry it. If you want to watch the video again now you can, but you won't be asked the questions again for the review.

For some of the scenarios we'll check in with you to gauge your level of confidence. For these we'll ask how sure you are in the answer you've just given.

When you've finished a section you'll see an overview where we'll give you an update on your progress and show you how you're progressing with your skills.

When you've finished the course fully you'll see the course completion screen with your results covering your overall score and your skills breakdown. You need to achieve the level of at least a 3-star driver to obtain your certificate. Your employer however, may require you to reach a higher rating. Regardless of your star rating you can return to the course and retry any trials that you failed previously. You can retry as many times as you like but once you reach 100% you're done.

Scenario Types

Fleetcoach uses four different types of scenarios in the training. Here's how they work:

  • Visual Search: Watch the video simulation carefully and then answer a question about what you have seen.
  • Static Hazard Perception: When the video stops, click on all the immediate hazards.
  • Dynamic Hazard Perception: Click on the hazards as they appear.
  • Risk Management: Click on the video when you see something risky appear, and then answer a question on how best to deal with the situation.
Related articles
Road heading into the distance

Get in touch with our support team.

Can't find the answers you're looking for? We're just an email away.