Can't find the answers you're looking for - contact our friendly support team.
Getting Started Guide
Note: This guide covers the new Fleetcoach training. If your Courses Dashboard doesn't look like the one pictured in this guide please see the Classic Fleetcoach Getting Started Guide.
Fleetcoach is simple – and dare we say, quite fun! – to use. Here's a quick guide on how to get started with using it. We’ll talk you through the registration process, and how to get started with the training.
Your introduction to Fleetcoach begins with an email invitation. Check your inbox for your personal invitation to register for your Fleetcoach training.
Accept your invite by following the link in the invitation email and complete the registration information.
Enter your name and create a new password that you want to use for your Fleetcoach account.
Your email will be filled out already based on the information given by your administrator when they sent you the invite.
When registration is complete you'll be logged in and presented with your courses dashboard.
The Courses Dashboard is your 'home' screen within the training. Menu options from here allow you to view/edit your profile (click on your name), link to the Help, bring you back to this page (click on the Courses link) and Log out.
All of your available courses are accessible from this dashboard. You may see a different set of available courses depending on which plan you are subscribed to. The screenshot below shows Fleetcoach Wellbeing.
The best place to start with your Fleetcoach training is the Skills Awareness course. This is the core training programme and focuses on the crucial higher-level skills that are proven to help keep you safe on the roads.
Skills Awareness course
Your Skills Awareness course begins with an introduction tutorial - so check your audio is working or make sure you have a good read of the tutorial text.
The Skills Awareness course is made up of three sections (Visual Search, Hazard Perception and Risk Management) with the skills you learn in one being built on in the following sections. Within these three sections you'll be presented with four different styles of trials.
You don't have to do the whole course in one sitting. You can stop after any scenario and return to carry on from where you left off. Once you've started a scenario you need to just complete that one before finishing your session.
You'll always be told what is required from each stage. Before you start a new type of scenario we'll show you a tutorial of how the new scenario type works and before you start each we'll tell you what type it is (such as a visual search, static hazard perception etc.). Also, when the video is playing you'll see some reminder text on what's expected.
As you progress through the scenarios in each section we'll update your progress in a couple of places. The sections each have progress donuts showing how far through that section you are and there's a full course progress bar running across the bottom of the window.
When you complete each scenario we'll let you know how you did. Get it right and we'll show you what skills you've just used and you'll see your skill level improve. Get it wrong and we'll give you a hint about the scenario that will help when you return later to retry it. If you want to watch the video again now you can, but you won't be asked the questions again for the review.
For some of the scenarios we'll check in with you to gauge your level of confidence. For these we'll ask how sure you are in the answer you've just given.
When you've finished a section you'll see an overview where we'll give you an update on your progress and show you how you're progressing with your skills.
When you've finished the course fully you'll see the course completion screen with your results covering your overall score and your skills breakdown. You need to achieve the level of at least a 3-star driver to obtain your certificate. Your employer however, may require you to reach a higher rating. Regardless of your star rating you can return to the course and retry any trials that you failed previously. You can retry as many times as you like but once you reach 100% you're done.
Fleetcoach uses four different types of scenarios in the training. Here's how they work:
Visual Search: Watch the video simulation carefully and then answer a question about what you have seen.
Static Hazard Perception: When the video stops, click on all the immediate hazards.
Dynamic Hazard Perception: Click on the hazards as they appear.
Risk Management: Click on the video when you see something risky appear, and then answer a question on how best to deal with the situation.
Specific Skills Courses
Your Fleetcoach training provides access to a number of specific skills courses along with the core Skills Awareness course. The courses available to you are based on the Fleetcoach plan your employer has subscribed to.
You can do any of the Fleetcoach courses at any time and in any order, and can return to redo any of the Specific Skills courses as required. These course cover the key driving related topics and present the important information in an easily digestible and enjoyable way. You can expect to spend between 10 to 25 minutes on these courses depending of the topic.
Online help is available from within the Fleetcoach training programme. If you can't find what you need there, please email us on firstname.lastname@example.org.