User Guide

Starting Fleetcoach

All users are invited to register for Fleetcoach by their organisation. Look for your invitation in your inbox and follow the link and instructions to begin your Fleetcoach training. You can read more about the registration process here.

Skills Awareness

When registration is complete you'll be logged in and presented with your courses dashboard.

The Courses Dashboard is your 'home' screen within the training. Menu options from here allow you to view/edit your profile (click on your name), link to the Help, bring you back to this page (click on the Courses link) and Log out.

All of your available courses are accessible from this dashboard. You may see a different set of available courses depending on which plan you are subscribed to. The screenshot below shows Fleetcoach Wellbeing.

Fleetcoach courses dashboard for a logged in user

Your Skills Awareness course begins with a tutorial explaining what you need to do and what you can expect. Ensure you've got your audio adjusted to a comfortable level so you can listen to the instructions in the tutorial. Don't worry if you don't have audio - we've covered the instructions in the text below the video so just make sure you read those.

The course is made up of three sections (Visual Search, Hazard Perception and Risk Management) with the skills you learn in one being built on in the following sections. Within these three sections you'll be presented with four different styles of trials.

You don't have to do the whole course in one sitting. You can stop after any question and return to carry on from where you left off. Once you've started a scenario you need to just complete that one before finishing your session.

You'll always be told what is required from each stage. Before you start a new type of scenario we'll show you a tutorial of how that type works and before you start each we'll tell you what type of scenario it is (such as a visual search, static hazard perception etc.). Also, when the video is playing you'll have some reminder text on what's expected.

As you progress through the scenarios in each section we'll update your progress in a couple of places.  The sections each have progress counters showing how far through that section you are and there's a full course progress bar (green) running across the bottom of the window.

Fleetcoach progress bar showing user on second attempt of training

When you answer each scenario we'll let you know how you did. Get it right and we'll show you what skills you've just used and you'll see your skill level improve. Get it wrong and we'll give you a hint about the scenario that will help when you return later to retry it. If you want to watch the video again now you can, you won't be asked the questions again for the review though.

For some of the scenarios we'll check in with you to gauge your level of confidence. For these scenarios we'll ask how sure you are in the answer you've just given.

When you've finished a section you'll see an overview where we'll give you an update on your progress and show you how you're progressing with your skills.

When you've finished the course fully you'll see the course completion screen with your results covering your overall score and your skills breakdown. You need to achieve the level of at least a 3-star driver to obtain your certificate. Your employer however, may require you to reach a higher rating. Regardless of your star rating you can return to the course and retry any trials that you failed previously. You can retry as many times as you like, but once you reach 100% you're done.

Scenario Types

Fleetcoach uses four different types of scenarios in the training. Here's how they work:

Visual Search: Watch the video simulation carefully and then answer a question about what you have seen.

Static Hazard Perception: When the video stops, click on all the immediate hazards.

Dynamic Hazard Perception: Click on the hazards as they appear. 

Risk Management: Click on the video when you see something risky appear, and then answer a question on how best to deal with the situation.  

Specific Skills Courses

Your Fleetcoach training provides access to a number of specific skills courses along with the core Skills Awareness course. The courses available to you are based on the Fleetcoach plan your employer has subscribed to.

You can do any of the Fleetcoach courses at any time and in any order, and can return to redo any of the Specific Skills courses as required. These course cover the key driving related topics and present the important information in an easily digestible and enjoyable way. You can expect to spend between 10 to 25 minutes on these courses depending of the topic.